Shipping Policy
Last updated: June 23, 2025
Our goal is to deliver your order safely and efficiently, with total transparency. This Shipping Policy outlines how your orders are processed and shipped, ensuring a smooth shopping experience.
Order Processing Time
We begin preparing your order once the payment is confirmed. Processing typically takes between 1 to 4 business days before dispatch.
Shipping Methods
We offer free standard shipping for all eligible orders. In some regions, express shipping may also be available as a paid service. When selected, this option delivers within 3 to 7 business days.
Estimated Delivery Times
- France: 6 to 12 business days
- Germany: 6 to 12 business days
- Netherlands: 6 to 12 business days
- Spain: 6 to 12 business days
- Italy: 6 to 12 business days
- United Kingdom: 6 to 12 business days
- United States: 6 to 12 business days
- Canada: 6 to 12 business days
- Australia: 6 to 12 business days
- Other countries: 7 to 15 business days
Tracking
All orders include tracking. Once your package has been shipped, you will receive a tracking number by email. You can check the delivery progress on our Order Tracking page for the most convenient experience.
Additional Notes
- Orders may arrive in separate packages depending on the supplier.
- Each shipment includes a unique tracking code.
- Delays can occasionally happen during holidays, high demand periods, or in remote areas.
Contact
If you have any questions about your shipment, feel free to contact us:
Email: info@vittsstore.com
Customer Support Hours (GMT+2)
Monday to Friday: 9:00 AM to 6:00 PM
Saturday: 12:00 PM to 4:00 PM
Thank you for choosing Vitts. We're here to ensure your experience is smooth from start to finish, with care, clarity and commitment in every delivery.